📝 Agreement Acceptance

These Terms of Service ("Terms") constitute a legal agreement between you and Scarlett Supermarket ("we", "our") governing your access to and use of our website and services.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website constitutes your acceptance of such changes.

👤 Account Registration & Security

To use certain features, you may need to register an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account and password
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, remove or edit content in our sole discretion.

🛒 Orders & Payments

All orders are subject to our acceptance. When placing an order, you agree to:

• Provide valid payment information
• Pay all charges, including applicable taxes and shipping fees
• Order confirmation does not constitute our acceptance of your order, but confirms we have received your order
• We reserve the right to refuse or cancel any order for reasons including insufficient stock, pricing errors, or other reasons

All prices are shown in Singapore Dollars (SGD) and are subject to change without notice.

🚚 Shipping Policy

We offer free shipping to all Singapore addresses via J&T Express.

• Order processing time: 24-48 hours (Monday-Saturday, excluding public holidays)
• Delivery time: 1-2 business days
• All orders come with tracking numbers
• Please ensure accurate delivery address is provided

Full shipping policy is available on our Shipping Policy page.

↩️ Returns & Refunds

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.

• Refunds will be charged back to the original form of payment
• Customer is responsible for return shipping charges
• Shipping/handling fees of original purchase are non-refundable
• All sale items are final purchases

Full return policy is available on our Return Policy page.

📄 Intellectual Property

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and protected by Singapore and international copyright laws.

No content from this website may be used without our express written permission.

🚫 Prohibited Uses

You agree not to use this website:

• In violation of any applicable laws or regulations
• To infringe upon the intellectual property rights of others
• To transmit any malware or viruses
• To collect or track personal information of others
• To interfere with or disrupt the security or functionality of the website
• To attempt to gain unauthorized access

⚖️ Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the website.

We make no warranties regarding the accuracy, completeness, or timeliness of the website. All information is provided "as is" without warranty of any kind, express or implied.

🌐 Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse nor are we responsible for the content of these websites.

You access any third-party websites at your own risk.

🇸🇬 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore.

Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Singapore.

📞 Contact Us

If you have any questions about these Terms of Service, please contact us through: