Select the items you need on our website, add them to your cart, then proceed to checkout to fill in your delivery information and payment method to complete your order.

If you need to modify or cancel your order, please contact our customer service team within 1 hour of placing your order. After this time, your order may have already entered the processing stage and cannot be changed.

"Processed" means your order has been confirmed and is being prepared for shipment. You will soon receive an SMS notification with a tracking number.

Orders may be cancelled for the following reasons:

• Insufficient stock
• Payment verification failed
• Incomplete or undeliverable shipping address
• Suspicious activity

If your order is cancelled, you will receive an email notification.

We offer free delivery to all Singapore addresses, regardless of order value.

Order processing takes 24-48 hours (Monday-Saturday, excluding public holidays), and delivery takes 1-2 business days. You will receive an SMS with a tracking number once your order is shipped.

Currently, we do not offer specific time slot delivery. The delivery personnel will notify you via SMS of the estimated 2-hour delivery window on the delivery day.

If you're not home during the first delivery attempt, J&T Express will:

• Contact you via SMS to reschedule delivery
• Hold the package at the nearest collection point for 3 days
• Provide details and operating hours of the collection point

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard)
• PayNow
• Bank Transfer

Yes, we use industry-standard SSL encryption to protect your payment information. We do not store your complete credit card details.

Payment may be declined for various reasons:

• Insufficient funds in your bank account
• Bank's risk control system blocking the transaction
• Incorrect information entered
• Expired card

Please check your payment information or try an alternative payment method.

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.

Please note:

• Customer is responsible for return shipping charges
• Shipping/handling fees of original purchase are non-refundable
• All sale items are final purchases

To initiate a return, please contact our customer service team via:

1. Email to info@xiangyenons.top
2. Call +65 6425 7885
3. Contact us via WhatsApp +65 6425 7885

Please provide your order number and reason for return.

Once we receive and inspect the returned item, the refund will be processed within 5-10 business days. The refund will be charged back to the original form of payment.

Product pages on our website display stock status. If a product is out of stock, you can select the "Notify When Available" feature, and we will notify you when the product is restocked.

If you receive a damaged or defective product, please contact us within 48 hours of receipt. Please provide your order number, product photos, and description of the issue, and we will arrange a replacement or refund for you.

If the product you received doesn't match the website description, please contact us within 7 days of receipt. Please provide your order number and product photos, and we will resolve the issue for you.